RETURN POLICY
1. Returns and Exchanges
1.1 We accept returns and exchanges for products purchased on the SAEVAGE website, provided the customer contacts us within 14 days of receiving the order. Our Change of Mind Policy excludes earrings or sets, of any style due to Health and Hygiene Laws regardless of being worn or unworn.
1.2 We do not offer exchanges for items due to misuse, natural oxidation, wear over time, or damage caused by chemical products. Oxidation may occur due to the natural characteristics of the gold plating and environmental factors.
1.3 The exchange warranty applies to manufacturing defects, and it is necessary to contact us within the specified period in our Return Policy.
1.4 To be eligible for return or exchange, the item must be unused, in its original packaging, and in fair condition.
2. Return Process
2.1 To initiate the return process, please contact us clicking in this link, providing the order number and details regarding the reason for the return.
2.2 Upon approval of the return, we will provide instructions on how to send the item back.
2.3 The customer is responsible for the return shipping costs unless the reason for the return is due to our error or a defective product.
3. Refunds
3.1 Once the returned item is received and inspected, we will issue a refund to the original payment method, excluding the original shipping costs.
3.2 The refund may take a few days to process, depending on the payment method used.
4. Defective or Damaged Products
4.1 If the received product is defective or damaged, please contact us immediately so that we can resolve the situation.
4.2 We may request photographic evidence of the defective or damaged item before authorizing the return.
5. Exceptions
5.1 Some items, such as personalized or discounted products, may not be eligible for return.
6. Contact
- If you have questions about this Return Policy or wish to make a return or exchange, contact us clicking in this link.
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By making a purchase at SAEVAGE, you agree to the terms and conditions outlined in this Return Policy.
Thank you for choosing SAEVAGE.